Refund policy

AIR FRESHENERS

All sales are final with limited exceptions.

We cannot refund or exchange an order because you change your mind about a scent or design after you place your order. We cannot refund an order if you entered the wrong shipping address and the package has already shipped (*more info below).

REFUND EXCEPTIONS

    1. An air freshener arrived damaged.
    2. We shipped you the wrong air freshener or you are missing an air freshener.

REFUND & REPLACEMENT PROCESS

    1. If you believe your order qualifies for a refund please send us an email including your Full Name, Order Number, and a photo of damage/the wrong air freshener to customerservice@nosepatrol.com within 72 hours of when your order was delivered.
    2. If your claim is determined to be valid you will have the option to choose between a partial refund or a replacement air freshener.
    3. We reserve the right to deny a refund request if we believe your claim to be fraudulent.

*ALL INTERNATIONAL SALES ARE FINAL*


OTHER MERCHANDISE

All sales are final with limited exceptions. 

 

REFUND & EXCHANGE EXCEPTIONS

    1. An item arrived damaged. (Refund or replacement at our expense.)
    2. We shipped you the wrong or incomplete order. (Refund or replacement at our expense.)
    3. Size dependent clothing and wearable accessories, in brand new/unworn condition, may be exchanged for another size if available. If the replacement size is not available, store credit may be issued in the amount of your original order subtotal. Customers are responsible for the cost of shipping their exchange item back to Nose Patrol.

REFUND PROCESS

    1. If you believe your order qualifies for a refund/exchange please send us an email including your Full Name, Order Number, and description of your issue to customerservice@nosepatrol.com within 72 hours of when your order was delivered.
    2. If your claim is determined to be valid, we will follow up with the necessary steps to issue the applicable refund, exchange, or store credit. 
    3. We reserve the right to deny a refund/exchange request if we believe your claim to be fraudulent.

 *ALL INTERNATIONAL SALES ARE FINAL*

 

WRONG SHIPPING ADDRESS ENTERED DURING CHECKOUT

 

IF THE ORDER HAS NOT SHIPPED

Contact us immediately at customerservice@nosepatrol.com and we can update the address.

IF THE ORDER HAS SHIPPED BUT NOT BEEN DELIVERED

Use your tracking number and contact the shipping carrier. They may be able to reroute the shipment. Sometimes this may incur an additional fee to you the customer/receiver.

IF THE ORDER HAS SHIPPED AND BEEN DELIVERED

Use your tracking number and contact the shipping carrier. They may be able to help you recover the package. Unfortunately we cannot provide a refund if the package was delivered to the address you wrongly entered.

IF THE ORDER GETS RETURNED TO SENDER (NOSE PATROL)

If you entered the wrong address during checkout and the packaged gets sent back to us there are two options:
  1. You can pay the additional shipping cost to send it to the correct address.
  2. We can refund you the order subtotal, but we cannot refund you the original cost of shipping.

Please keep in mind that the above information only applies to when you incorrectly entered your address. If you correctly entered your address and the order gets lost or delivered to the wrong address we will provide a full refund or replacement at no expense to you!